Shipping policy
At Rock Bottom Branding, we strive to provide our customers with a seamless and efficient shipping experience. Please review our shipping policy below for information on our shipping procedures and guidelines.
Order Processing
Processing Time:
Orders are typically processed within 2-3 business days after payment is received. Custom orders may require additional time for design and production.
Business Days:
Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
Domestic Shipping:
We offer a variety of shipping options for domestic orders, including standard, expedited, and express shipping. Shipping costs and delivery times vary based on the selected shipping method and destination.
International Shipping:
International shipping is available to most countries. Shipping costs and delivery times vary based on the destination and shipping method selected. Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.
Delivery Times
Delivery times are estimates and may vary based on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days for domestic orders, while expedited shipping takes 2-3 business days. International shipping delivery times vary based on the destination and customs processing times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier's website.
Shipping Address
Accuracy:
Please ensure that your shipping address is complete and accurate at the time of placing your order. Rock Bottom Branding is not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses.
Changes:
If you need to change your shipping address after placing an order, please contact us immediately at jason@rockbottombranding.com or 828-234-2098. We will do our best to accommodate your request, but changes may not be possible once the order has been processed and shipped.
Lost or Damaged Packages
Lost Packages:
If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate the package or issue a replacement if necessary.
Damaged Packages:
If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged packaging and items, and we will work with you to resolve the issue promptly.
Returns and Exchanges
Please refer to our Return and Refund Policy for detailed information on returns and exchanges.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
Phone: 828-234-2098
Email: jason@rockbottombranding.com
Address: Rock Bottom Branding, 1119 Shiloh Church Road, SUITE C, Hickory, NC 28601, United States
Thank you for choosing Rock Bottom Branding. We appreciate your business and are committed to providing you with the best possible service.